Shipping Policy – MelouraSkin
Effective Date: July 3, 2025
At MelouraSkin, we are committed to delivering your orders as quickly and securely as possible. Please read the following shipping terms before completing your order.
1. Order Processing Time
Orders are processed within 1–3 business days (excluding public holidays and weekends).
You will receive an email confirmation with your tracking number once your order has been shipped.
2. Shipping Destinations
We currently ship to:
- Australia
📌 Note: We do not ship to P.O. boxes or military addresses at this time.
3. Estimated Delivery Time
- Australia: 7–12 business days
Delivery times are approximate and may vary depending on the courier’s speed or customs clearance.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location and order value.
We may offer free shipping during promotions or when a minimum order value is met.
5. Order Tracking
Once your order has been shipped, we will send your tracking number via email or WhatsApp.
Please allow up to 48 hours after shipment for tracking information to update.
6. Customs & Taxes
MelouraSkin is not responsible for any customs duties or import taxes charged upon delivery.
These charges are the responsibility of the customer.
7. Delays or Lost Shipments
If your order is significantly delayed or lost in transit, please contact us at 📩 Support@melouraskin.com and we will assist you in resolving the issue.
8. Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.
9. Contact Us
For any shipping-related inquiries, please contact our support team:
📩 Support@melouraskin.com